Help & FAQ

Find answers to common questions about using MyPDFTools. Visit our Contact Page for further assistance or explore our JPG to PDF tool.

General Questions

MyPDFTools is a free online platform that offers a variety of PDF tools, including conversion (e.g., JPG to PDF, Word to PDF), compression, and merging. Our goal is to make document management simple, fast, and secure for everyone.

Yes! We prioritize your privacy. All files are deleted from our servers immediately after processing (typically within 1 hour). We do not store or share your files. For more details, see our Privacy Policy.

Yes, all our tools are completely free with no hidden fees. We aim to provide accessible PDF tools for everyone.

Conversion Tools

Go to the Dashboard, select the tool you need (e.g., JPG to PDF), upload your file by clicking the upload area, and click the convert button. Your converted file will be ready for download in seconds.

We support the following formats:

  • JPG, PNG, and other images to PDF
  • Word (DOC, DOCX) to PDF
  • Excel (XLS, XLSX) to PDF
  • PowerPoint (PPT, PPTX) to PDF
  • PDF to Word
  • PDF compression and merging

Each tool page specifies the supported formats for that tool.

Go to the JPG to PDF tool, upload your JPG image, and click "Convert to PDF." The tool will process your image and provide a downloadable PDF file.

Yes! Our JPG to PDF tool allows you to upload multiple images. After uploading, they will be combined into a single PDF file for download.

Select the Word to PDF tool, upload your Word file (DOC or DOCX), and click "Convert to PDF." You’ll get a PDF version of your document instantly.

Yes, use our PDF to Word tool. Upload your PDF file, click "Convert to Word," and download the resulting Word document.

Go to the Excel to PDF tool, upload your Excel file (XLS or XLSX), and click "Convert to PDF." The tool will convert your spreadsheet into a PDF file.

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Yes! Use the PowerPoint to PDF tool. Upload your PPT or PPTX file, click "Convert to PDF," and download the PDF version of your presentation.

The Universal Converter allows you to convert various file types (e.g., images, Word, Excel, PowerPoint) to PDF in one place. Select the file type, upload your file, and convert it to PDF easily.

Compression and Merging

Use the Compress PDF tool. Upload your PDF file, select your desired compression level (if applicable), and click "Compress." You’ll get a smaller PDF file to download.

The Compress PDF tool lets you manually choose the compression level, while Smart Compress PDF automatically optimizes the file size while preserving quality, ideal for quick and efficient compression.

Yes! The Compress Image tool allows you to reduce the size of images (e.g., JPG, PNG). Upload your image, choose the compression settings, and download the compressed file.

Use the Merge PDF tool. Upload the PDF files you want to combine, arrange them in the desired order, and click "Merge." You’ll get a single PDF file containing all the uploaded PDFs.

Troubleshooting

If your conversion fails, try these steps:

  • Ensure your file is not corrupted or password-protected.
  • Check your internet connection for stability.
  • Verify that the file format is supported (see the tool page).
  • Clear your browser cache and try again.
  • Check for error messages like "File Too Large" (see FAQ #19).

If the issue persists, contact us at support@mypdftools.site.

No, MyPDFTools cannot process password-protected PDFs. You’ll need to remove the password from the PDF before uploading it to our tools.

Currently, MyPDFTools supports files up to 50MB. If your file is larger, try compressing it using our Compress PDF or Compress Image tool, or split it into smaller parts before uploading.

Formatting differences can occur due to variations in file structures (e.g., fonts, layouts). To minimize issues, ensure your original file uses standard fonts and layouts. Contact us at support@mypdftools.site for assistance.

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Using MyPDFTools

Yes! MyPDFTools is fully responsive and works on smartphones, tablets, and desktops. Visit mypdftools.site on your mobile browser for full functionality.

Click the theme icon (sun/moon) in the header to toggle between light and dark modes, or set your preference in the Settings menu.

If enabled in the Settings menu, the "Auto-Download" option automatically downloads your converted or processed file once the operation is complete.

When enabled in the Settings menu, this setting clears uploaded and processed files from the tool interface after download, keeping your workspace clean.

Go to the Settings menu, enable "Enable Notifications," and save. Grant browser permission for notifications to receive alerts when conversions or processing are complete.

Yes, tools like JPG to PDF and Merge PDF support batch processing. Upload multiple files to process them together (e.g., multiple images into one PDF).

MyPDFTools requires an internet connection for server-side processing. However, you can install our Progressive Web App (PWA) for convenient access—look for the "Install App" prompt on supported browsers.

Support and Feedback

Visit our Contact Page or email support@mypdftools.site. We’ll respond as soon as possible.

Your files are deleted immediately after processing, typically within 1 hour. We do not retain copies. See our Privacy Policy for details.

MyPDFTools works on modern browsers like Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera. Ensure your browser is updated for the best experience.

Features may not work if your browser is outdated or JavaScript is disabled. Update your browser and ensure JavaScript is enabled. Contact support@mypdftools.site if issues persist.

We’d love your feedback! Visit our Contact Page or email support@mypdftools.site with suggestions or comments.

Yes, we use cookies to enhance your experience and for analytics (e.g., to save theme preferences). Learn more in our Privacy Policy.

If you experience a bug or error, contact us via our Contact Page or email support@mypdftools.site. Include details like the tool used and error message for faster assistance.

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